FAQ

📬 Shipping Policy

Effective Date: 7/14/25

At Clay N Cloth Creations, we are committed to delivering your items safely, securely, and as quickly as possible. Please review our shipping policy below for details on processing times, delivery options, tracking, and more.

🕒 Processing Time

  • All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation.

  • Custom, personalized, or made-to-order items may require additional processing time. This will be noted on the product page.

🚚 Shipping Rates & Delivery Estimates

Shipping Method Estimated Delivery Cost
Standard (US) 3–7 business days Free for orders $75+ / Flat $5
Expedited (US) 1–2 business days $15–$25
International 5–14 business days $20–$40 (rates vary by destination)

Delivery times are estimates and may vary due to carrier delays or customs.

 


 

Return & Exchange Policy

Effective Date: 7/14/25

We want you to love your jewelry and clothing from Clay N Cloth Creations. If you're not completely satisfied with your purchase, we're here to help.

✅ Eligibility for Returns

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, unworn, and in their original packaging.

  • All original tags, certificates (if applicable), and accessories must be included.

  • A proof of purchase (such as an order number or receipt) is required.

🚫 Non-Returnable Items

Please note that we cannot accept returns on the following:

  • Custom or personalized items (including engraved jewelry)

  • Earrings (due to hygiene concerns)

  • Final sale or clearance items

  • Gift cards

🔁 Exchanges

  • Exchanges are accepted within 30 days of delivery.

  • Contact us to confirm availability before sending your item.

  • The customer is responsible for exchange shipping costs unless the item is defective or incorrect.

📦 How to Return an Item

  1. Email us at our contact us page with your order number and reason for return.

  2. We’ll reply with return instructions and the return shipping address.

  3. Repackage your item securely (preferably in its original packaging).

  4. Once your return is received and inspected, we’ll issue a refund or exchange.

📌 We recommend using a tracked shipping method. We are not responsible for lost or damaged return shipments.

💰 Refunds

  • Refunds will be issued to your original payment method within 5–10 business days of receiving the item.

  • Original shipping costs are non-refundable (unless due to our error).

  • A restocking fee may apply for high-value items (typically waived for first-time customers).

⚠️ Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with photos and a description of the issue. We’ll prioritize a replacement or full refund at no extra charge.

📩 Contact Us

Have questions about your return or exchange? Use our convenient contact us page.